Delivery and Returns

Delivery and Returns at Whispering Nature Designs

Payments
All customers can make their payments by credit / debit card, by sending this payment via my secure payment partner PayPal, which is both a secure, recognised and popular way of paying for goods over the internet.

You do not have to have an account with PayPal to use them.

Your credit / debit card details remain secure and encrypted and will never be seen or stored by Whispering Nature Designs.

Orders & Delivery
Shipping for all orders are based on the weight of your purchases and your delivery destination.

After authorisation of payment, all deliveries are sent out within 3 working days and are delivered within 3 to 5 working days for UK and NI purchases and 7 to 10 days for International Deliveries.

Be assured I will always issue postage and shipping refunds if I overestimate the cost of purchases sent out to you.


During holiday times such as Christmas or Easter please allow extra time for delivery and also to avoid disappointment please place your orders in good time.

OVERSEAS ORDERS - I currently only ship to the United Kingdom, USA, Canada, Australia and New Zealand.

*Please note that buyers are responsible for any/all customs and handling charges applied by the destination country.

It is the buyer's responsibility to ensure that purchased items are in line with the customs laws applicable in their country, and that items are allowed to pass through customs.

The customer is responsible for any additional charges/duties payable on items purchased from Whispering Nature Designs.*

Returns Policy
I am certain you will be happy with your purchase.

If you have any questions about the item(s) you are ordering, please use the contact form or email me before placing your order.

If that rare occasion arises where you feel you must return an item, please contact me for return instructions within three (3) days of receipt of your item(s).

Upon receipt and inspection of the returned item(s), I will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you.

Returned purchases must be received within 14 days.

Any items which have been damaged in transit to you will be refunded in full, after return of the item.

I ask you to please email pictures of the box and the damage to your purchase.


Packaging
I try to recycle clean packaging and parcels to work with and not against the environment.

Single use plastics are currently being phased out so my greetings cards, prints and photography are packaged either within biodegradable sleeves or paper and card.

Any vintage purchases are packed using clean recycled bubblewrap and once my bubblewrap supplies have been used up I will switch to shredded paper and environmentally friendly packaging.

I ask all of my customers to kindly resuse any of the packaging that comes with your purchase within your home,

VAT
Whispering Nature Designs is not VAT registered, therefore VAT is not applied.